Thank you for placing your confidence in My Kosher Market by placing your Passover order with our company. It must be understood that the orders we receive for Passover are literally 15 times greater than during the year.
We will do everything in our power to ensure that your order gets filled to completion and that you are completely satisfied.. Unfortunately, that is not always possible. Please keep in mind that we have to reserve your groceries ahead of time and some items are either missing, sold out or we never received them. In some cases we can substitute items and in other cases we can substitute brands. Unfortunately, in other cases we just do not have the product and we have no way to let you know until you actually receive your order.
After placing your order on line, you must call 305-949-6068 and ask for Arnold. I will need your cell number and confirm your shipping address and the time of your arrival. If you do NOT want substitutions you must let me know. If you want to be notified of any items we do not have or never received I will gladly inform you and give you advance notice. Delicate and expensive items such as shmurah matzo will be kept at room temperature in a secure room.
In conclusion, preparing your Passover order is a long and tedious task. We will make every effort possible to make sure you have what you order and are completely satisfied. Please be understanding if items are missing from your order and we are not able to make substitutions or obtain these items due to reasons beyong our control.
There will be a $30 charge to reserve your merchandise (dry and perishable) for Passover and a $20 charge if you would like it delivered anywhere in Dade and Broward county. We do not profit from this charge. We need to hire extra help and rent extra space to accommodate your needs as well as rent extra trucks for delivery. Thank you and have a safe trip. |
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